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Hitachi

Hitachi Home AppliancesVietnam

Privacy Policy

A. Introduction to HitachiHome Electronics Vietnam Privacy Terms and Conditions

Hitachi Home Electronics Vietnam. (hereinafter referred to as "HHEV") handles various information, including technical information and information provided by our business partners such as customers and suppliers. With this in mind, HHEV strives to establish and fully enforce an information management system in order to respect the value of the said information.

HHEV has put in place rules for the collection, use and disclosure of personal data by HHEV and/or its parent and related companies. HHEV will strive to protect personal data based on this Hitachi Home Electronics Vietnam. Privacy Terms and Conditions (hereinafter referred to as "this HHEV Privacy T&C")

By using this website, you acknowledge that you have read and understood this HHEV Privacy T&C and agree to the collection, use or disclosure of any personal data submitted by you to us, as described in this HHEV Privacy T&C. If you do not so agree, please do not submit any personal data. Please also do not submit personal data of other individuals to us through this website unless you have obtained their express consent for you to do so. We shall be entitled to assume that you have duly obtained such consent if you submit personal data of other individuals to us through this website.
If you are under the age of 13, please do not submit any personal data.

B. HHEV Privacy T&C

  1. Establish rules for managing personal data protection and make continual improvements HHEV will make sure that employees recognize the importance of personal data protection and will establish rules for personal data management to appropriately use and protect personal data. These rules will be maintained and improved continually.
  2. Collect, use and/or disclose personal data and forbid the use or disclosure of such data for purposes other than which the personal data was collected HHEV will handle your personal data appropriately by establishing a management system for personal data protection for its various business lines. HHEV will not use such personal data for purposes other than the original purpose for which it was collected and in accordance with applicable law.
  3. Implement safety measures and correct problems To ensure the integrity and safety of personal data, HHEV has implemented various measures such as managing access to personal data, restricting the means for transporting personal data outside the company and preventing unauthorized access, and strive to prevent the leakage, loss or destruction of personal data. In addition, should any problems regarding personal data safety measures be found, HHEV will identify the cause and take immediate corrective measures.
  4. Follow laws and regulations HHEV will use reasonable end eavours to follow best practices for the collection, use and disclosure of personal data.
  5. Respecting your rights regarding your personal data
    Whenever you make a request to access or correct your personal data, or withdraw your consent to us using your own personal data, HHEV will respond with sincerity, respecting your rights in relation to that personal data.

C. Personal Data

HHEV protects and manages personal data with reasonable end eavours based on this HHEV Privacy T&C. "Personal data" refers to information that can be used to identify you. This may include your name, e-mail address, mobile and home telephone numbers, and home address.
The provisions of this HHEV Privacy T&C do not apply to "business contact information", which includes an individual's name, position name or title, business telephone number, business address, business e-mail address or business fax number and any other similar information about an individual, not provided by the individual solely for personal purposes collecting from your sales order, contact with service customer, create account.

D. Collection, Usage and Retention of Personal Data

  1. In relation to HHEV's business and operational activities, HHEV will collect, use or disclose personal data for the purpose of responding to your inquiry and reporting and/or channeling to its parent company, HHEV's related companies and/or other Hitachi group companies, about your inquiry. HHEV may also collect, use and disclose your personal data for the following purposes ("Purposes"):
    1. Help you to register for selective service with us,
    2. Delivery of sales order or after-sales service on products,
    3. Marketing purpose that make you pay attention to our web, third parties' web and our social networks account;
    4. Sending of information on events, promotion and new products;
    5. Analysis based on questionnaires to improve products and services; and
    6. Provision of personal data to HHEV's parent or related companies or other Hitachi group companies in case of co-operation with them.
  2. HHEV will not retain any personal data provided by you or automatically collected by us any longer than reasonably necessary for Purposes and other valid business or legal purposes.

E. Disclosure of Personal Data

  1. HHEV may disclose, in accordance with the applicable law, your personal data to HHEV's parent and related companies and other Hitachi group companies in order to achieve the Purposes. HHEV may further disclose, in accordance with the applicable law, relevant personal data to certain third parties in connection with the provision of any product, item or service to HHEV including any outsourcing services and telecommunication services. In addition, if necessary and in accordance with the applicable law, HHEV may disclose personal data to our auditors and other outside professional advisers and to other parties that provide products or services to us, such as business process outsourcing providers, telecommunication and IT systems providers and consulting firms.
  2. Where the processing of personal data is delegated to a third party data processor, such as those listed above, HHEV will delegate such processing in writing, will choose a data processor that provides sufficient guarantees with respect to technical and organizational security measures governing the relevant processing and will ensure that the processor acts on our behalf and under our instructions. In addition, HHEV will impose in writing appropriate data protection and information security requirements on such third parties data processors.
  3. International Transfers of Personal Data HHEV may, in connection with the purposes set out in Section E paragraphs 1 and 2 above, transmit personal data to other members of the Hitachi group or to other third parties, located in Japan or other jurisdictions where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction. HHEV will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HHEV Privacy T&C.
  4. Additional Disclosures of Personal Data
    Personal data also may be disclosed, where permitted by the applicable law, to protect your vital interests, to protect the legitimate interests of HHEV (unless this would prejudice your rights and freedoms or interests), to comply with any notice, order, directive, summons, subpoena or other forms of request from any judicial, administrative or regulatory body, any government or public or government agency, any instrumentality or authority or any domestic or foreign tax, revenue, fiscal or monetary authority or agency, or in HHEV's judgment to comply with applicable law. The recipients of these disclosures maybe located in Japan or other countries where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction, and in such cases, HHEV will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this HHEV Privacy T&C.

F. Cookies and Web Beacons

HHEV may use cookies and web beacons (also known as clear GIFs) or similar technology to enhance your experience of our website. Cookies are pieces of information that we place on your computer to help us accurately understand how many consumers are visiting the site, how often they visit, and what content they are most interested in. Cookies and clear GIFs let HHEV know how many people are coming to the site, how frequently, and how they are using the site, allowing us to make updates to content and improve navigation as appropriate.
You may refuse to accept cookies and web beacons by changing the settings of your web browser. However, do note that your usage of our website may be affected if you disable cookies and web beacons.

G. Making Access/Correction Requests

You may at any time:

  1. Request access to your personal data and how it has been used/disclosed within the last year; or
  2. Request for correction of your personal data.

Please note that we may charge you a reasonable fee to cover the costs of responding to your data access request.
Please see Section H below should you wish to make an access or correction request.

H. Inquiries

If you have other questions about this Website or how HHEV collects, uses and discloses your personal data, including how you can make access and correction requests, please contact us at contact.hhev.wo@hitachi.com
If you submit to us any inquiry or opinion, we would like you to carefully read and agree to the terms stipulated in this document, otherwise please note that we may not answer the inquiry.

I. Withdrawal of Consent

Requests for withdrawal of consent for HHEV to collect, use and disclose your personal data as described in this HHEV Privacy T&C should be made via mail to HHEV at the following address: contact.hhev.wo@hitachi.com

J. Miscellaneous Provisions

This HHEV Privacy T&C may be updated from time to time to reflect changes and/or developments in data protection laws, regulations, guidelines, codes and industry practices and other applicable law. Revisions to this HHEV Privacy T&C will be published on this website.

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