Washing Machines

Over long period of use, the washing tub surface could have dirt stucked to it. This dirt is not easy to be cleaned by brushing, if left unattended, slime and grime would appear and will eventually stick to the clothing. You may run the tub cleaning process by applying the washing machine tub cleaning powder that can be easily purchasable from the market. Avoid pouring liquid detergent directly onto clothing.

Hitachi’s new front loading washers come with drain pump. The drain pump pushes and drains water at the end of washing/rinsing process. When the water is reduced to a certain low level, the noisy sound of rushing water in the drain pipe is heard. This is because the water is under pressure, meaning there is little air mixed with the water to make noise as it travels through the pipe.

There are many possibilities as follows:-

1. The washer is unbalanced. Adjust the front right leg to balance and insert rubber stopper under the legs to prevent moving and shaking.
2. Clothing pocket must be checked to prevent coin or chain from getting stuck or dropping inside the washing basket.
3. Use washing net for washing bras with wires.

Kindly check if the drain hose for holes, or if it is installed properly. Check the conditions of the water supply hose and the one touch joint that links the tap to the water supply hose. It could either happen due to wear and tear or that it has loosened over long time use.

This might be due to blockage in the water inlet valve or low water pressure from the tap. If there’s no blockage and water pressure is normal, please call our service hotline.

Avoid pouring water or soaking clothing into the washer. If you've already done so, wipe dry to prevent rust. Avoid using too much washing detergent to prevent foam overflow

This is a faulty error. Switch off your washing machine and please call our service hotline

Yes. It is very important for washing machine to be leveled for proper operation.

This is faulty error code for customer. Please refer to the instruction manual. If problem persists, please call our service hotline.